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Questions we hear at the bench

Answers about KAKEI chain sizes, gauges, cutters, packs, stretching, sharpening and where orders are handled.

Wear and care

Why does a new loop go slack after a few cuts?

Every chain beds in against the bar and sprocket. Retension after the first minutes and again after the first tank. Hardened rivets keep that stretch small.

When should I file instead of swapping?

When the saw starts throwing dust instead of chips or pulls to one side. A few even strokes per cutter with the right round file brings it back.

How far can a cutter be filed?

Until the top plate reaches its wear line. Take the depth gauges down every third or fourth filing.

Buying

Why three chains in most packs?

A spare on the bench means the saw keeps working while a dull loop waits for the file.

Who ships my order and handles returns?

The partner store you paid. Tracking, refunds and warranty requests are opened from the order in your account there.

Do you make guide bars too?

Yes: 14, 16 and 18 inch 3/8 LP .050 bars, sold as combos with three matching chains.